Frequently Asked Questions

Shipping Information

What shipping and processing options are available?

Standard Shipping and Processing
Most products are shipped from our warehouses to arrive within two to five business days of when you placed your order. Some items sent directly from our suppliers may arrive within one to two weeks. Items that are bulky, heavy, or limited availability may have a delivery surcharge in addition to standard delivery and processing charges.

Note we only ship to the contiguous 48 states currently.

Next Day Shipping and Processing:
For an extra charge, within the contiguous 48 states, we can arrange for rush delivery to most destinations. 

If we receive your order by 4pm EST Monday through Thursday, you'll receive your order the next business day; orders placed Friday through Sunday will arrive the following Tuesday.

Note: Next Day Delivery service is not available for some oversize items, out of stock items, items shipped directly from the manufacturer, and items shipped outside the contiguous 48 states.

When will my package arrive?
Shipping times vary by vendor. Visit the product’s shipping tab for more details. Your order will ship when all items in your order are available for delivery.

Can I ship an order to Alaska or Hawaii, or anywhere else outside contiguous 48 states?
Items shipped to Alaska and Hawaii are not available at this time (nor anywhere else outside the contiguous 48 states).

Can I ship an order to an APO/FPO address?
We prefer not to due to shipping issues, but you can try to by following this example (we are not responsible for mis-shipments)

  • Name: PO3 Chuck Williams
  • Address Line: Marine Division Sct 1
  • Address Line: USS Wisconsin BB–64
  • ZIP Code: 12345 (use actual zip code)
  • City: FPO (use "APO" if appropriate)
  • State: AA or AE

Return Policy

What is Cozymeal's return policy?
If you are not completely satisfied with your purchase, please return it with your receipt within 30 days for an exchange, refund or merchandise credit. For details, see our Return Policy. Items returned within 30 days of receipt, in addition to being returned with the receipt, should also be in the original packaging that it arrived in and in good condition

Holiday return policy: do we want to establish a deadline for when holiday purchases can be returned by (i.e. items purchased between Nov 1 - Dec 25 can only be returned in original packaging by January 5th, etc.). 
Gift cards cannot be refunded

How do I return an item when I no longer have the return instructions?
We make every effort to simplify the return process. Please see our Return Policy for detailed instructions.

Gift cards cannot be refunded 

Purchasing

What forms of payment are accepted for online purchases?
We accept Visa, MasterCard, American Express, Discover Network credit cards.  We also accept PayPal. 

How can I be sure that an item is in stock?
As you shop, we`ll let you know if an item you wish to purchase is on back order or no longer available. If the item is on back order, we'll tell you the date when it will be available for shipment. If an item becomes permanently out of stock after you`ve made your purchase, we`ll notify you by email.

How can I check the status of an order placed online?
If you provide your email address when placing your order, we'll notify you once your order has been shipped. Whether you placed your order over the Internet or by phone, you can check its shipping status online 24 hours after the order was placed by entering your order number and the zip code of your billing address. Login to your account to see. 


Will you confirm receipt of my online order?
If you provide your email address when placing your order, you`ll receive a confirmation message within 24 hours.

What is California Proposition 65, and how does it apply to the items you sell?
All of our dinnerware, glassware and other items used for serving food are tested to ensure that they meet FDA and California Proposition 65 requirements for lead and cadmium.


Can Cozymeal assist my company with gift-giving and large orders?
Yes, our business-gift and incentives programs are designed to meet your needs year-round. Please email store@cozymeal.com if you would like more information.

 

How can I change or cancel my order?

To make a change or cancel your order, please contact Customer Service at store@cozymeal.com. Once your order has been placed, it cannot be cancelled for UPS deliveries because your order has been processed for a timely delivery. We cannot accept returns on monogrammed, personalized, final-sale or special-order items, or on items damaged through normal wear and tear.

Can I save items in my shopping cart for purchase at a later date?
Yes. Items placed in your shopping cart and not purchased immediately will remain there for 30 days. Your saved shopping cart is accessible only via the computer that created it, unless you were logged into your Cozymeal account when items were added to your basket. You can access your saved shopping cart by logging back into your account on any computer for 30 days.

In order to add items to my saved shopping cart, do I need to sign in?
If you`re using the same computer, you will not have to sign in. But in order to gain access from a different computer, you must first log into your Cozymeal account.

Why has the price of an item in my saved shopping cart changed from when I selected it?
Prices are subject to change due to temporary reductions as well as permanent increases. The current prices of items in your cart represent the price you will be charged.

Does Cozymeal offer coupons, coupons codes, rebates, promotions or other deals?
Yes, Cozymeal offers exceptional values on hundreds of favorite items every day. Be the first to shop our sales, special promotions, clearance offers and more.

Security

Is the credit card information I submit secure?
Absolutely. Every step of the Cozymeal online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it.

What is the credit card verification number?
This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.


Gift Cards

Can I purchase or redeem a gift card online?
Yes. Using a gift card to make a purchase online is easy: At checkout, enter the card number and the PIN (if needed). The gift card value will automatically be applied to your merchandise total. If the purchase amount is less than the card value, the balance will remain on the card and can be applied to a future purchase.

How are gift cards shipped and what is the shipping and processing charge?
There is no shipping and processing charge for gift cards sent by first-class mail; please allow 7 to 10 business days for delivery. For two-day rush delivery, the shipping and processing charge is $6.50 per address.


Is there an expiration date for a gift card?
No, we invite you to make use of your gift card at your convenience.

What if I lose a gift card?
The Cozymeal gift card should be considered as cash. We cannot replace a lost or stolen gift card, except as required by law.

Can a gift card be exchanged for cash?
No, a gift card can be used only for purchases, except as required by law.


eGift Cards

How do the eGift Cards work?
Cozymeal eGift Cards can be purchased through https://www.cozymeal.com/gift-cards by clicking on the eGift Card option. 

The eGift Card can be redeemed online or in our retail stores. Just like our plastic Gift Cards, there are no expiration dates or fees. eGift Cards are available in any dollar amount between $25 and $250.

How are eGift Cards different from plastic Gift Cards?
Plastic Gift Cards are sent to recipients via mail. eGift Cards are sent via e-mail and can be printed out and used hours after they're purchased. Both plastic and eGift Cards have no fees or expiration dates. They are both redeemable in stores and online.


Product Reviews

How do I submit a rating and a review for a product?

Thank you for taking the time to review products that you've purchased from Cozymeal. To write a review, go to the product page and click "Write a Review." Then sign in by typing your email address and a nickname. (Although your nickname will appear, your email address will not appear online; we request it in the event we need to contact you with questions about your review.) Click to rate the item from 1 to 5 (one is the lowest rating and five is the highest). Note whether or not you recommend this product to other customers. Then write your comments regarding its quality, performance and ease of use. Please be as specific as possible in describing what you did or did not like about the product. Preview and approve your review, then click "Submit."

When will my rating and review appear online?

It may take 3 to 5 business days before approved reviews appear on the site.

We reserve the right to withhold reviews that include:

  • Obscenity, discriminatory language or wording inappropriate to a public forum.
  • Advertisements, spam content or references to other online sites, offers or products.
  • Contact information, including email addresses, URLs, phone numbers or addresses.
  • Comments that are critical of other posted reviews or their authors.